Wattlebase

Legal

Terms of Service

Last updated 3 October 2026

These Terms govern your access to and use of Wattlebase, a cloud-based quoting, invoicing and job management service operated by us. By creating an account or using Wattlebase, you agree to these Terms.

Accounts and authorised use

You must provide accurate account information, keep your sign-in credentials secure and promptly notify Wattlebase of suspected unauthorised access. You are responsible for activity in your workspace and for ensuring anyone you permit to use it is authorised to access its business and customer information.

Team members

The owner of a workspace can invite other people to use it and choose their access level. The owner is responsible for who is invited, the access each person has, and removing people who should no longer have access. Team members use Wattlebase on the business’s behalf and must follow these Terms. Records created by a team member belong to the business and stay in the workspace after that person is removed. Only an owner can manage billing and the team.

The service and browser requirements

Wattlebase is accessed through supported modern web browsers and does not require software installation. You are responsible for suitable internet access, a compatible device and maintaining the security and currency of your browser and device. Wattlebase does not promise continued compatibility with every browser, device or configuration.

Free trial and subscriptions

New workspaces receive a 30-day free trial unless a different period is clearly shown at signup or an authorised extension is applied. A payment card is not required to begin the standard trial. If a paid plan is not selected, paid features such as editing, sending and document conversion may become unavailable when the trial ends.

Paid subscriptions are available as a Solo plan for one person and a Team plan for a business with several users, each on monthly and annual billing periods. The number of users included in each plan, and any limit on users during the trial, is shown on the Plans & billing page. The current price, billing period, GST treatment and any offer are displayed before checkout. If you switch between plans, Stripe adjusts the difference according to the details shown when you switch. Subscriptions renew automatically for the selected billing period until cancelled. Each renewal is generally charged on the corresponding billing date through Stripe.

If a payment fails, Stripe may retry the payment or request updated payment details. Wattlebase may restrict paid features while an amount remains overdue, subject to applicable law.

Cancellation

You can manage or cancel a subscription through the Stripe-hosted billing portal. The portal will show when cancellation takes effect. Unless the portal or applicable law states otherwise, cancellation stops future renewal and access to paid features continues until the end of the current paid billing period. Cancelling a subscription does not automatically delete the account or its data.

Refunds

Wattlebase does not generally provide refunds solely because you change your mind or stop using the service during a paid billing period. You may cancel to prevent the next renewal. Wattlebase may consider other refund requests on their circumstances.

This section does not exclude, restrict or modify any refund, remedy, consumer guarantee or other right available under the Australian Consumer Law or another law that cannot lawfully be excluded.

Online payments from your customers

Online payments are optional. If you switch them on, you connect your own Stripe account, and your customers pay invoices or quote deposits to that account. You are the seller in each payment; Wattlebase does not hold, receive or take a share of the money your customers pay you.

Your Stripe account is provided by Stripe, not Wattlebase, and is governed by your agreement with Stripe, including the Stripe Services Agreement. Stripe decides whether to approve your account, may ask you for identity and business details, and may hold or stop payouts under its own rules. Wattlebase is not responsible for Stripe’s decisions or for interruptions to Stripe’s service.

By connecting your Stripe account, you authorise Wattlebase to create payment pages on that account for your invoices and quote deposits, and to receive details of those payments and of refunds made on them, so they can be recorded against your documents.

Stripe charges its processing fees to your Stripe account. If you choose to add a card surcharge, Wattlebase calculates it so that it does not exceed Stripe’s standard fee for Australian cards. Some cards, such as cards issued overseas, can cost more than the surcharge covers, and that difference is yours. Your customer sees the surcharge before they pay. You remain responsible for making sure any surcharge complies with Australian law.

You are responsible for refunds, chargebacks, disputes and customer queries about payments made to you. Wattlebase records payments, and refunds made in Stripe, against your invoices, but it does not track chargebacks or disputes. Your Stripe account is the authoritative record of the money received.

Wattlebase may pause or disable online payments for a workspace where reasonably necessary for security, fraud prevention, a breach of these Terms or a request from Stripe. You can stop taking online payments at any time with Disconnect Stripe in Settings → Online payments. Payment links you have already sent then stop working. Disconnecting doesn’t close or change your Stripe account.

Connected services

You can choose to connect other services, such as Xero. When you do, you authorise Wattlebase to send the relevant information to that service and to receive information back as described in the app. Your use of a connected service is governed by your agreement with that provider, and you can disconnect it at any time. Wattlebase is not responsible for how a connected service handles information once it has been sent there.

Your data and limited licence

You retain ownership of customer records, quotes, invoices, uploaded business information and other content you create or enter in Wattlebase. You grant Wattlebase a limited, non-exclusive licence to host, process, transmit, display and back up that data only as reasonably necessary to provide, secure, maintain and support the service and comply with law.

You are responsible for your content, including the accuracy of documents, pricing, GST treatment, payment instructions and other business information.

Customer personal information

You must have authority to enter and use customer or contact information in Wattlebase. You are responsible for complying with privacy and data-protection obligations that apply to your business and for ensuring information you upload is lawful and reasonably accurate for its intended use.

Wattlebase intellectual property

Wattlebase and its licensors own the software, interface, branding, source code, platform functionality, documentation and Wattlebase-created content, subject to applicable third-party and open-source rights. These Terms do not transfer that intellectual property to you.

While your account is active and you comply with these Terms, Wattlebase gives you a limited, revocable, non-exclusive and non-transferable right to access and use the service for your own lawful business purposes.

Acceptable use

You must not:

• use Wattlebase unlawfully or to infringe another person’s rights;
• attempt unauthorised access to accounts, data, systems or security controls;
• interfere with the service, introduce malicious code or evade usage or security controls;
• send spam, deceptive documents or abusive messages through email or document-delivery features;
• scrape, probe or use automated processes in a way that disrupts or unreasonably burdens the service;
• reverse engineer protected parts of the service except where the law permits; or
• resell, sublicense or provide access to Wattlebase unless Wattlebase has authorised it.

Data availability, exports and backups

Wattlebase takes reasonable technical and organisational steps to protect and maintain information, but no online service or storage system can guarantee uninterrupted availability, permanent retention or that information will never be lost, corrupted, delayed or unavailable.

You should keep independent copies of important business records. Wattlebase should not be treated as the sole statutory archive for invoices, tax records or other business documents. Workspace export and document-download features can help you retain copies. You should export important information at intervals appropriate to your business and before closing your account.

If information becomes unavailable, Wattlebase may make reasonable efforts to investigate or restore it from available systems or backups, but restoration may be incomplete or impossible and is not guaranteed. This does not exclude any obligation or liability that cannot lawfully be excluded.

Cloud availability and third-party services

Wattlebase is a cloud service. Maintenance, security work, internet or network problems, third-party outages and events outside reasonable control may interrupt or affect it. Wattlebase does not guarantee uninterrupted or error-free availability.

Functionality depends on third-party authentication, application-hosting, database, email, monitoring, payment, accounting-integration and address-lookup services. Changes or outages affecting those providers may affect Wattlebase. Nothing in this section removes responsibility that Wattlebase cannot lawfully exclude.

Suspension and termination

You may stop using Wattlebase, cancel your subscription or close your account using the available account controls. Wattlebase may suspend or restrict access where reasonably necessary because of a serious breach, security risk, non-payment, unlawful use or a threat to other users or the service. Wattlebase may terminate an account where the issue cannot reasonably be resolved or where termination is required by law.

Where appropriate and legally permitted, Wattlebase will provide reasonable notice and an opportunity to export data. On termination, your right to use the service ends. Provisions concerning payment obligations, intellectual property, liability, disputes and any terms that by their nature should continue will survive termination.

Business-document responsibility

Wattlebase assists with business documents but does not provide accounting, tax, legal or financial advice. You remain responsible for reviewing documents, tax treatment, statutory record keeping, legal retention periods and compliance requirements relevant to your business.

Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right, remedy, consumer guarantee or other protection that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Liability

Subject to the Australian Consumer Law and to the extent permitted by law, Wattlebase is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, opportunity, goodwill, anticipated savings or business interruption. Wattlebase is not responsible for loss caused by inaccurate or unlawful user content, failure to maintain independent copies, unauthorised access resulting from a user’s failure to protect credentials, third-party service failures or events outside reasonable control.

To the extent permitted by law, Wattlebase’s aggregate liability arising from the service is limited to the subscription fees you paid during the 12 months before the event giving rise to the claim. This limit does not apply to fraud, wilful misconduct, breach of confidentiality or privacy obligations, or liability that cannot lawfully be excluded or limited. Where the law permits a remedy to be limited, Wattlebase may limit that remedy to resupplying the affected service or paying the reasonable cost of having it resupplied.

Changes to these Terms

Wattlebase may update these Terms to reflect changes to the service, providers, commercial arrangements or legal obligations. Updated Terms will be published on this page with a revised “Last updated” date. Wattlebase will provide reasonable notice of material changes where appropriate.

Governing law and jurisdiction

These Terms are governed by the laws applicable in New South Wales, Australia. You and Wattlebase submit to the courts having jurisdiction there, subject to any rights you have to bring a claim elsewhere under applicable law.

Contact

Questions about these Terms can be sent to support@wattlebase.com.au.